Terms & Conditions

All sales are protected by the sales of goods act 1979 including all amendments.

All items are considered bespoke and “second hand” unless otherwise stated in the items description.

The buyer, upon completing a purchase, agrees to all terms and conditions raised in this document.

All goods are covered by a 3 month warranty starting from the date of purchase. Your receipt is your record of this, which will be supplied to you in email form.

The seller, upon receiving confirmation of a sale, will process an order within 2 working days from the time the purchase was made.

All items are sold at GBP value and any other currency will be converted at the current exchange for the selected method of payment.

The seller retains the right to refuse and/or cancel any order at any time without notice. In this instance a refund will be given minus any transaction fees or postage costs.

Please allow up to 5 days for UK delivery and 30 days for all other countries.
If the order is not received within this time it is the buyer’s responsibility to raise a support query using the contact us page.

Gold Saucer Games is not responsible for any customs related charges that arise as a result of your order. It is the buyer’s responsibility to investigate any such charges, procedures or restrictions before placing an order.

The buyer will automatically get a 14-day “cooling off” period when they buy something they haven’t seen in person.
If after delivery the item is found to be faulty, the buyer must contact us using our contact form. In doing so, an address will be provided. The buyer posts the item at their own expense. On receiving the goods, a full refund of the price of the returned goods will be issued as well as postage costs of the original sale.

If upon receipt of the returned goods the item(s) are found to have been tampered with in any way or are not in the condition which they were sold, no refund will be issued.

If after the 3 months an item becomes faulty or ceases to function correctly,  a paid repair service is offered.

If foul play or fraud is committed by the buyer (ie, a charge back when goods are in transit, items being tampered with or items returned that are not the items sent by the seller) the police (Action Fraud), PayPal and any banking establishments involved will be notified immediately and all correspondence between Gold Saucer Games and the buyer will cease.

Any other issues or questions you may have please contact us using the button located in the footer of every page of the Deadpan Robot website.

These terms and conditions may be changed at any time without notice.

Your statutory rights remain unaffected.

By using this website you agree to all of the above.