Customer Services

You can contact us by clicking here

We aim to reply to most queries the same working day. Please allow up to 24 hours for a reply.

Whilst you may receive a reply out of hours on some occasions, please allow us until the next working day.

Orders

Assuming your order is cancelled before the item has shipped, you can, and it will not cost you a thing.

No, each order will be sent individually, as doing it any other way creates a logistical nightmare for us.

Shipping

We dispatch all orders the following working day.

It depends on where you are. Orders will be processed the following working day, and sent by a 48 courier if using the free shipping option. Allow 3-4 days for delivery. Overseas customers will typically receive their order within 5-10 business days.

For any and all items under 2kg, we use Royal Mail 48 as our free delivery service. Items over 2kg will be sent by UPS. All items over £100 will automatically be sent by Royal Mail Special Delivery if under 2kg, or UPS fully insured if over 2kg.

For international customers, we will use the Royal Mail Tracked service.

UK Orders : Free

EU Orders : From £11.99

Rest of the World : From £20.99

Yes, we ship all over the world. Shipping costs will apply outside of the UK, and will be added at checkout for countries in Europe. Countries outside of Europe will have to contact us using our contact form for a shipping quote, as this varies greatly from country to country. We can not be held responsible for any additional customs charges or taxes you receive once the parcel hits your country.

The vast majority of Pokemon cards are placed in penny sleeves and toploaders, then securely packaged in a rigid card 'Please do not bend' envelope. More valuable cards are doubly secured with an additional rigid card insert and a very strong bubble mailer.

Larger orders of valuable cards will be packed well with bubble wrap and boxed.

Buy 5 get 5 free orders of cards will be sent in penny sleeves, in custom rigid envelopes to prevent bending.

Funko Pops are sent in FREE Pop protectors and boxed.

Video games are packaged according to type; for instance, cardboard box games will always be boxed securely.

Products

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just contact us through our contact page and we’ll take you through the process.

In the unlikely event that an item arrives to you faulty or not as described, we will cover the return postage. For any other return reason such as a change of mind, you will be responsible for paying for return postage.

We list several hundred products a day, every day, Monday to Friday.

Website

Search for GoldSaucerGames on eBay, and you'll see the standard of service we've been providing our eBay customers for years. We are also in the process of building up a Trustpilot profile.

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Send a message

Send a message through our contact form